‘Every Patient, Every Time’: Boosting Techquity in Patient Portal Use

While the number of organizations offering patient portal access reached near ubiquity a few years after meaningful use, the number of patients actually logging into the tool was low. In April 2019, the Office of the National Coordinator for Health IT (ONC) reported that patient portal offerings were reaching nearly 90 percent, but patient registration lagged to around 25 percent. Those numbers have been flipped upside-down. In October 2023, ONC released stats showing that 57 percent of patients were offered and accessed their medical records via the patient portal in the previous year, showing a sharp uptick in patient engagement.