Most people that use GPS navigation apps aren’t concerned with the backend development, the standards used, or whether the app is interoperable with other data sources – people just want to arrive at their destination quickly and safely. Similarly, when faced with critical health care choices, having the information and tools to help individuals, providers, and communities safely arrive at their health destinations should be as efficient and accessible as a GPS. Health information technology (IT) is the key to getting us where we want to go – allowing for seamless use of information and technology to overcome challenges and make decisions.

The health ecosystem is comprised of many different inputs that impact health decision making: social, diet and exercise, environmental factors, the economy and the health care system. Within the health care system, which accounts for just 10 percent of health determinants, there are many important contributors from primary care physicians and surgeons, to nursing homes, behavioral health professionals, home health care organizations, public health departments, emergency medical services, social services, and many others.

Ever have a complaint about the inability to share electronic health information and didn’t know where to turn? Have you ever needed to tell someone about your concerns with your certified health IT product, such as an electronic health record (EHR) and didn’t know where to go?
Today, ONC launched www.healthit.gov/healthitcomplaints to address these concerns and be the single point of entry for you to report problems or complaints about your health IT product.