{"id":8156,"date":"2015-09-16T12:30:35","date_gmt":"2015-09-16T16:30:35","guid":{"rendered":"http:\/\/www.healthit.gov\/buzz-blog\/?p=8156"},"modified":"2025-08-21T17:03:56","modified_gmt":"2025-08-21T17:03:56","slug":"healthit-complaints","status":"publish","type":"post","link":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/","title":{"rendered":"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help"},"content":{"rendered":"\n<p>Ever have a complaint about the inability to share electronic health information and didn\u2019t know where to turn? Have you ever needed to tell someone about your concerns with your certified health IT product, such as an electronic health record (EHR) and didn\u2019t know where to go?<\/p>\n\n\n\n<p>Today, ONC launched <a href=\"https:\/\/healthit.gov\/\/healthitcomplaints\">www.healthit.gov\/healthitcomplaints<\/a> to address these concerns and be the single point of entry for you to report problems or complaints about your health IT product. The new complaint tool will help us ensure your complaint or concern finds its way to the appropriate person at ONC or elsewhere in the federal government.<\/p>\n\n\n\n<p>We know that as more and more providers \u2013 and individuals \u2013 are using health IT, they are bound to experience challenges with the technology. If you have a problem with your health IT, you should start by contacting the developer or vendor. If that doesn\u2019t work and you think the issue relates to the product\u2019s certified capability, then you should contact one of the <a href=\"https:\/\/healthit.gov\/onc-authorized-testing-laboratories-onc-atls\/\">ONC-Authorized Certification Bodies (ACB)<\/a>, which should be able to work with you and the developer to resolve most issues. EHRs must be certified by an ONC-ACB before providers may use them to achieve meaningful use under the Centers for Medicare and Medicaid EHR Incentive Programs. If the issue remains unresolved, please <a href=\"https:\/\/healthit.gov\/\/healthitcomplaints\">submit your issues to ONC<\/a>.<\/p>\n\n\n\n<p>You should contact ONC if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your challenge appears to be related to <a href=\"https:\/\/healthit.gov\/wp-content\/uploads\/2018\/03\/info_blocking_040915.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">health information blocking<\/a> (when someone or an entity knowingly and unreasonably interferes with the exchange or use of health information).<\/li>\n\n\n\n<li>You are not able to share or receive health information.<\/li>\n\n\n\n<li>You are concerned about the usability of your EHR.<\/li>\n\n\n\n<li>The certified capabilities of your product are not performing as you expected or,<\/li>\n\n\n\n<li>You have concerns about the safety of your product.<\/li>\n<\/ul>\n\n\n\n<p>While we may not always have the ability to step in and fix the problem, we may be able to help in others ways, such as beginning a dialogue between you and your vendor\/developer. Submitting your concerns also helps us better understand the extent and nature of potential problems so we can more accurately represent them to Congress and our federal partners and work with them to develop solutions.<\/p>\n\n\n\n<p>Every comment we receive at <a href=\"https:\/\/www.HealthIT.gov\/healthitcomplaints\">www.HealthIT.gov\/healthitcomplaints<\/a> will be reviewed by ONC staff. The centralized receipt and review of these inquiries will enable broader awareness and facilitate coordination that can help us respond in a timely, effective way. We will also be coordinating with our colleagues at the Centers for Medicare &amp; Medicaid Services (CMS) on complaints they receive.<\/p>\n\n\n\n<p>Our goal is a more centralized and streamlined customer service process that will help us aid our understanding of key challenges\u2014including potential ways to address information blocking and improve the security, safety, and usability of health IT. If you do need to reach us at <a href=\"https:\/\/www.HealthIT.gov\/healthitcomplaints\">www.HealthIT.gov\/healthitcomplaints<\/a>, we will make every effort to work with you to help address your concerns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever have a complaint about the inability to share electronic health information and didn\u2019t know [&hellip;]<\/p>\n","protected":false},"author":619,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_selected_menu":"","_show_breadcrumbs":"true","_blog_show_featured_image":false,"footnotes":""},"categories":[1],"archived-category":[],"featured":[],"topics":[408,421,418,416,417],"class_list":["post-8156","post","type-post","status-publish","format-standard","hentry","category-insights-updates","topics-care-continuum","topics-information-blocking","topics-interoperability","topics-safety","topics-usability-provider-burden"],"acf":{"blog_authors":[{"blog_author_profiles":"198562"}],"hp_news_hide":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.8.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help - ONC Blog<\/title>\n<meta name=\"description\" content=\"Today, ONC launched www.healthit.gov\/healthitcomplaints to address concerns with certified health IT products, such as an electronic health records.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help\" \/>\n<meta property=\"og:description\" content=\"Today, ONC launched www.healthit.gov\/healthitcomplaints to address concerns with certified health IT products, such as an electronic health records.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"ONC Blog\" \/>\n<meta property=\"article:published_time\" content=\"2015-09-16T16:30:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-21T17:03:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/healthit.gov\/blog\/wp-content\/uploads\/sites\/4\/2025\/08\/ONC.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"sleigh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"sleigh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/\"},\"author\":{\"name\":\"sleigh\",\"@id\":\"https:\/\/healthit.gov\/blog\/#\/schema\/person\/0719592fcc77f0e269f191216da0aae7\"},\"headline\":\"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help\",\"datePublished\":\"2015-09-16T16:30:35+00:00\",\"dateModified\":\"2025-08-21T17:03:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/\"},\"wordCount\":513,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/healthit.gov\/blog\/#organization\"},\"articleSection\":[\"Insights &amp; Updates\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/\",\"url\":\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/\",\"name\":\"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help - ONC Blog\",\"isPartOf\":{\"@id\":\"https:\/\/healthit.gov\/blog\/#website\"},\"datePublished\":\"2015-09-16T16:30:35+00:00\",\"dateModified\":\"2025-08-21T17:03:56+00:00\",\"description\":\"Today, ONC launched www.healthit.gov\/healthitcomplaints to address concerns with certified health IT products, such as an electronic health records.\",\"breadcrumb\":{\"@id\":\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/healthit.gov\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/healthit.gov\/blog\/#website\",\"url\":\"https:\/\/healthit.gov\/blog\/\",\"name\":\"ONC - Office of the National Coordinator for Health IT\",\"description\":\"Better health enabled by data\",\"publisher\":{\"@id\":\"https:\/\/healthit.gov\/blog\/#organization\"},\"alternateName\":\"ONC\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/healthit.gov\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/healthit.gov\/blog\/#organization\",\"name\":\"ONC - Office of the National Coordinator for Health IT\",\"alternateName\":\"ONC\",\"url\":\"https:\/\/healthit.gov\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/healthit.gov\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/healthit.gov\/blog\/wp-content\/uploads\/sites\/4\/2025\/08\/Logo-ONC-Transparent.png\",\"contentUrl\":\"https:\/\/healthit.gov\/blog\/wp-content\/uploads\/sites\/4\/2025\/08\/Logo-ONC-Transparent.png\",\"width\":800,\"height\":176,\"caption\":\"ONC - Office of the National Coordinator for Health IT\"},\"image\":{\"@id\":\"https:\/\/healthit.gov\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/healthit.gov\/blog\/#\/schema\/person\/0719592fcc77f0e269f191216da0aae7\",\"name\":\"sleigh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/healthit.gov\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/afb1f0138c0c71ff7a91448bb10269ef95df9b5a5cceb7a5aabd43dd26e1a978?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/afb1f0138c0c71ff7a91448bb10269ef95df9b5a5cceb7a5aabd43dd26e1a978?s=96&d=mm&r=g\",\"caption\":\"sleigh\"},\"url\":\"https:\/\/healthit.gov\/blog\/author\/sleigh\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help - ONC Blog","description":"Today, ONC launched www.healthit.gov\/healthitcomplaints to address concerns with certified health IT products, such as an electronic health records.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/","og_locale":"en_US","og_type":"article","og_title":"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help","og_description":"Today, ONC launched www.healthit.gov\/healthitcomplaints to address concerns with certified health IT products, such as an electronic health records.","og_url":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/","og_site_name":"ONC Blog","article_published_time":"2015-09-16T16:30:35+00:00","article_modified_time":"2025-08-21T17:03:56+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/healthit.gov\/blog\/wp-content\/uploads\/sites\/4\/2025\/08\/ONC.jpg","type":"image\/jpeg"}],"author":"sleigh","twitter_card":"summary_large_image","twitter_misc":{"Written by":"sleigh","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#article","isPartOf":{"@id":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/"},"author":{"name":"sleigh","@id":"https:\/\/healthit.gov\/blog\/#\/schema\/person\/0719592fcc77f0e269f191216da0aae7"},"headline":"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help","datePublished":"2015-09-16T16:30:35+00:00","dateModified":"2025-08-21T17:03:56+00:00","mainEntityOfPage":{"@id":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/"},"wordCount":513,"commentCount":0,"publisher":{"@id":"https:\/\/healthit.gov\/blog\/#organization"},"articleSection":["Insights &amp; Updates"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/","url":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/","name":"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help - ONC Blog","isPartOf":{"@id":"https:\/\/healthit.gov\/blog\/#website"},"datePublished":"2015-09-16T16:30:35+00:00","dateModified":"2025-08-21T17:03:56+00:00","description":"Today, ONC launched www.healthit.gov\/healthitcomplaints to address concerns with certified health IT products, such as an electronic health records.","breadcrumb":{"@id":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/healthit.gov\/blog\/"},{"@type":"ListItem","position":2,"name":"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help"}]},{"@type":"WebSite","@id":"https:\/\/healthit.gov\/blog\/#website","url":"https:\/\/healthit.gov\/blog\/","name":"ONC - Office of the National Coordinator for Health IT","description":"Better health enabled by data","publisher":{"@id":"https:\/\/healthit.gov\/blog\/#organization"},"alternateName":"ONC","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/healthit.gov\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/healthit.gov\/blog\/#organization","name":"ONC - Office of the National Coordinator for Health IT","alternateName":"ONC","url":"https:\/\/healthit.gov\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/healthit.gov\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/healthit.gov\/blog\/wp-content\/uploads\/sites\/4\/2025\/08\/Logo-ONC-Transparent.png","contentUrl":"https:\/\/healthit.gov\/blog\/wp-content\/uploads\/sites\/4\/2025\/08\/Logo-ONC-Transparent.png","width":800,"height":176,"caption":"ONC - Office of the National Coordinator for Health IT"},"image":{"@id":"https:\/\/healthit.gov\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/healthit.gov\/blog\/#\/schema\/person\/0719592fcc77f0e269f191216da0aae7","name":"sleigh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/healthit.gov\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/afb1f0138c0c71ff7a91448bb10269ef95df9b5a5cceb7a5aabd43dd26e1a978?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/afb1f0138c0c71ff7a91448bb10269ef95df9b5a5cceb7a5aabd43dd26e1a978?s=96&d=mm&r=g","caption":"sleigh"},"url":"https:\/\/healthit.gov\/blog\/author\/sleigh\/"}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help","url":"http:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/healthit.gov\/blog\/insights-updates\/healthit-complaints\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Insights &amp; Updates","author":[{"@type":"Person","name":"sleigh"}],"creator":["sleigh"],"publisher":{"@type":"Organization","name":"ONC Blog","logo":""},"keywords":[],"dateCreated":"2015-09-16T16:30:35Z","datePublished":"2015-09-16T16:30:35Z","dateModified":"2025-08-21T17:03:56Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"NewsArticle\",\"headline\":\"Do you have a complaint about your Electronic Health Record? ONC has a new tool that might help\",\"url\":\"http:\\\/\\\/healthit.gov\\\/blog\\\/insights-updates\\\/healthit-complaints\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/healthit.gov\\\/blog\\\/insights-updates\\\/healthit-complaints\\\/\"},\"thumbnailUrl\":\"\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"\"},\"articleSection\":\"Insights &amp; Updates\",\"author\":[{\"@type\":\"Person\",\"name\":\"sleigh\"}],\"creator\":[\"sleigh\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"ONC Blog\",\"logo\":\"\"},\"keywords\":[],\"dateCreated\":\"2015-09-16T16:30:35Z\",\"datePublished\":\"2015-09-16T16:30:35Z\",\"dateModified\":\"2025-08-21T17:03:56Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/healthit.gov\/p.js"},"_links":{"self":[{"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/posts\/8156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/users\/619"}],"replies":[{"embeddable":true,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/comments?post=8156"}],"version-history":[{"count":5,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/posts\/8156\/revisions"}],"predecessor-version":[{"id":178012,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/posts\/8156\/revisions\/178012"}],"wp:attachment":[{"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/media?parent=8156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/categories?post=8156"},{"taxonomy":"archived-category","embeddable":true,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/archived-category?post=8156"},{"taxonomy":"featured","embeddable":true,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/featured?post=8156"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/healthit.gov\/blog\/wp-json\/wp\/v2\/topics?post=8156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}